Privacy Policy

Last updated: 3 July 2026

1. Who we are & scope

This Privacy Policy explains how CrewLogix ("CrewLogix", "we", "us") handles your personal data. CrewLogix is the data controller. It applies to all CrewLogix applications and to the CrewLogix website (crewlogix.app) — currently CrewLogix Access (for homeowners), CrewLogix Connect (for service vendors), and CrewLogix Field (for companies), as well as our future workforce applications (Manager, Ops, Gate, Track, Watch, and Vehicles). You can reach us at privacy@crewlogix.app.

2. Data we collect

• Account data — your name, email address, phone number, and postal address.
• Location data (precise and approximate) — the job location a homeowner sets, a vendor's service area, and, while a job is in route, the live position of the technician performing it. Live technician location is collected in the foreground only, while the app is in use.
• Photos — images you attach to a job, quote, or breakdown.
• Chat messages — in-app messages exchanged between customers, vendors, and companies about a job.
• Payment & subscription data — your subscription status and purchase history. Subscriptions are processed by RevenueCat and by the Apple App Store and Google Play; we never receive or store your card numbers.
• Business data — company profiles, commercial registration / VAT numbers, quotations, and invoices.
• Workforce & attendance data — for our business apps, shift schedules, clock-ins, attendance, leave records, and asset assignments.
• Diagnostics — crash logs and basic performance diagnostics to keep the apps stable.

3. How we use your data

We use your data to provide the service — matching customers and vendors by distance and country, showing live tracking, and generating quotes and invoices — and for safety and fraud prevention, customer support, and legal compliance. We do not sell your personal data or use it for third-party advertising.

4. Live location tracking

When a vendor or technician is on the way to a job, their position is shared only while the job is in route or in progress. Tracking stops automatically when the job is completed or cancelled, and the position is visible only to the customer or company on that specific job — never to the public or to unrelated users.

5. Sharing

We share data only as needed to run a job or as required by law:

• Between the parties of a job — customer ↔ vendor ↔ company (for example, a customer's address and photos are shared with the vendor they hire).
• With processors — Google Firebase (hosting and database, in the eur3 region) and RevenueCat (subscription management).
• With authorities — when we are legally required to do so.

6. Retention & deletion

We keep your data while your account is active. You can delete your account and associated data directly from the Delete Account page — this removes your profile, requests, chat messages, and reviews immediately. Invoices and transaction records are retained as required under applicable tax law. If you prefer, you may also request deletion by emailing privacy@crewlogix.app; we honor deletion requests within 30 days, except for invoices and transaction records we are required to retain under applicable tax law.

7. Your rights

You have the right to access, correct, delete, and port your personal data, and to lodge a complaint with a supervisory authority. For users in the EU, we process personal data under the GDPR. For users in the GCC and elsewhere, we apply equivalent protections under applicable local law.

8. Children

CrewLogix is not directed at children under 16, and we do not knowingly collect their personal data.

9. Changes & contact

We may update this policy from time to time; material changes will be posted on this page with a revised date. Questions about this policy or your data can be sent to privacy@crewlogix.app.