Articles

Use this topic for publish customer-facing content.

Before you start

  • Use the correct company and an active account with permission for this workflow.

Where to go

Workspace → Articles

Audience

Business owners and content editors.

Permissions

  • Only business owners and authorized content editors may manage this view.

Actions

Create article
Use Create article to support publish customer-facing content.
Publish article
Use Publish article to support publish customer-facing content.

Statuses

Draft
The record is currently draft.
Published
The record is currently published.
Archived
The record is currently archived.

Workflow

  1. Open Articles.
  2. Review the record and its current status.
  3. Choose Create article and confirm the result.

Expected outcome

Read the current saved state in the workspace after the permitted action; Help does not perform or verify the action.

Troubleshooting

An article cannot be published
Add the required title, body, and approved media